Over the past couple of years, due to the advances in digital camera technology, we've found that when customers want to send photos with their adverts, their pictures are often much too big to transmit efficiently over the internet. During last year, in an attempt to ensure that users were aware of this issue, we added a note to our online forms, stating a maximum file size for photos. Recently, we've been alerted to the fact that (in certain circumstances) the note about the maximum file size could easily be missed. This has led to customers receiving an error message when trying to send an ad, or adverts coming through to us without the photos the user has sent. Therefore, please accept our sincere apologies if you've been inconvenienced in this way. However, now that we've been made aware of the issue, we've introduced a way for advertisers to automatically resize their images online. This step is now an integral part of the ad creation process, so that every advertiser will get to see it. We've also included instructions for customers who prefer to resize their photos manually, using their own photo manipulation software. We hope you like the improvements, and we value your feedback. So, if you should have comments or queries with regard to this matter, then please email us at webmaster@winmart.co.uk. |